Delete your account
You can request deletion of your Collectly account and associated data at any time, whether or not you still have the app installed.
Option 1: Delete in the app
Open Collectly, go to Profile → Edit Profile → Danger Zone, and tap Request Account Deletion. You'll get a confirmation once it's submitted.
Option 2: Request it here
No app installed anymore, or can't sign in? Submit the form below with the email address your account uses and we'll process the deletion manually.
What gets deleted
- Your user profile — name, email, phone, and profile photo
- Your login credentials and any businesses (workspaces) you own
- Customers, invoices, reminders, and messages tied to those businesses
- Push notification and device registration data
What we may retain, and why
Invoice and payment records tied to transactions may be retained for a limited period after account deletion where required for tax, accounting, or fraud-prevention obligations. Once retained, this data is no longer linked to your active account and is deleted on the same schedule as our standard data-retention policy.
Deletion is processed within 30 days. You'll receive an email confirmation at the address on your account once it's complete.